Cancellations & refunds

Last updated: 12 August 2026.

For eligible unopened and sealed products, Aureon Research asks that voluntary return requests are made within 7 days of delivery. Where UK consumer law gives a longer cancellation period, the statutory period applies instead and is not reduced by this policy.

Before dispatch

If you need to cancel an order before dispatch, contact support promptly. If cancellation is possible and payment has already been taken, any refund due will normally be returned to the original payment method.

After delivery

For consumer distance sales where the statutory cancellation right applies, customers generally have 14 days from receiving the goods to tell us they wish to cancel, followed by a further period to return the goods as required by law. Return postage for a change-of-mind return is the customer's responsibility unless the law requires otherwise.

Opened or unsealed products are not accepted for ordinary change-of-mind returns. This does not remove statutory rights where goods are faulty, damaged, incorrect or not as described, and any legal exception relating to sealed goods applies only where the relevant legal conditions are met.

Faulty, damaged, incorrect or not as described

Contact support with your order number and details of the problem. Your statutory rights are not affected.

Contact

Aureon Research
Fife
Email: support@aureonresearch.co.uk
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